Returns & Warranty Policy
We want you to shop with confidence. Here's exactly how returns, exchanges and warranty claims work for both retail and wholesale orders.
How to Return or Exchange
Something not right? Follow these three simple steps and we'll sort it out quickly.
1. Contact Us
Email us or reach out on WhatsApp with your order number and the reason for return within 7 days of delivery.
2. Pack It Up
Repack the item in its original box with all accessories, manuals and packaging intact for a smooth pickup.
3. Refund or Exchange
Once we receive and inspect the item, we'll process your refund or send a replacement within 5-7 business days.
Retail orders: 7-day return window from delivery. Wholesale/bulk orders: returns handled case-by-case per your purchase agreement — contact us to discuss.
Warranty Coverage
All our mobile, electronics and electrical products come with manufacturer or store-backed warranty protection.
What's Covered
Manufacturing defects, hardware faults and non-functioning units are covered for free repair or replacement.
Warranty Period
Most electronics carry a 6-12 month warranty; audio and charging accessories carry a 3-6 month warranty as noted on the product page.
Not Covered
Physical damage, liquid damage, unauthorized repairs and normal wear-and-tear are not covered under warranty.
Need Help With a Return?
Our team is ready to help with returns, exchanges and warranty claims for both retail and wholesale customers.